Tax Document management is complex, with variations in tax jurisdictions across the country. But a poor process for handling exemptions can be a source of frustration, reducing customer retention and company profits. Improperly collecting and managing exemption data by employees or within internal systems can have huge consequences downstream. Mismanagement leads to inaccurate billings, employees spending valuable time fixing errors, order delays, huge audit assessments, and other liabilities. Even more troublesome is not collecting the proper documentation at all.
This whitepaper covers how inadequate processes for managing exempt customers and exemption certificates impact business. It also introduces best practices for properly managing exemption certificates, creating a positive customer experience through ease of purchase, and automated collection through digital channels.
