In the past year, the business world has been shaken in unpredictable ways.

Many businesses suffered lost sales from mandates to shut down for periods of time or customers staying home voluntarily. Other businesses experienced a sudden boost in demand for their products and services, which required quickly shifting resources to meet the demand.

Wherever your business falls on this spectrum,the changes have been jarring. This report enquires; when you look to the future in your own business—both near and far—how can you prepare for what’s next when there’s no way to know what’s around the corner?