How Flexible Tools & Cloud Technology Can Enable Health Plans to Scale the Conversation
As consumers increasingly manage their own health benefits, they are interacting more directly with insurers. This trend, coupled with the rise of innovative technologies in sectors like retail and finance, is putting pressure on health care companies to step up their member-communications game. Health plans know they need to transform into increasingly consumer-centric organizations. Many are well into this journey. But siloed departments and legacy systems continue to get in the way.