Until recently, most businesses have deployed customer-facing technology that is geared toward transactions such as processing sales, generating invoices, and managing inventory. However, as information-empowered individuals increasingly dictate the terms of engagement, businesses must find new ways to apply IT to enhance customer interactions.

“This includes the calculation of indirect tax, especially in customer-facing scenarios such as e-commerce where a slow experience can mean the difference between a satisfied shopper and an abandoned shopping cart,” said Tim Allen, Senior Tax Technology Manager, DMA.

Download this whitepaper to learn more about the Tax Technology on the Edge.