A cross-channel early adopter
- Over 200 stores in France
- Acquisition of Darty in 2016
- Successful multi-channel retailing and steep rise in in-store collection (>100 parcels per day in some department stores)
- Part of the Relais Colis network that brings in additional customers
Easier collections of fnac.com purchases
- Simplifying and improving the customer experience
- Reducing queues at parcel collection counters
- Optimizing the management of Relais Colis parcels
- Freeing up storage areas and improving the organization of the sales area