To succeed in a competitive environment, Dai-ichi LifeVietnam sought to support its customer experience with more efficient, automated back-end processes. The life insurance company used Red Hat Ansible Automation Platform to replace routine, time-consuming manual processes for system and application monitoring, as well as end-user permissions. With this supported enterprise technology, Dai-ichi Life Vietnam has reduced system monitoring time by 80%, eliminated 80% of manual application coding errors that could affect service availability, and shortened user permission approval times by 40%. Now, its IT teams can focus on creating and supporting more complex services that help enhance the customer experience.