Having a service catalog represents a significant leap over typical ITSM implementations that focus only on incidents, problems, and changes. While these aspects of an ITSM implementation are important, they only begin to scratch the surface of what an ITSM implementation should deliver in terms of value on investment to an organization.
The service catalog is a visible demonstration of both an organization’s commitment to service and the critical role that the IT organization performs in delivering the outcomes required by the business.