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Balancing Compliance and Productivity in the Contact Center

The regulations designed to ensure that customers are protected and businesses maintain ethical and legal standards can hinder efficiency, making it a challenge to balance compliance and productivity. Call centers are essential components of customer service, technical support, and sales. Improving contact center productivity and maintaining compliance is truly a balancing act.

These days, contact center leaders are stuck between a rock and a hard place. One minute they’re dealing with the pressure to maintain performance and the next minute they’re struggling to stay within regulations to remain compliant.

Join our Accelerate session to learn how companies can use a proactive outreach strategy to keep the balance between contact center compliance and productivity.

About Alvaria

Alvaria helps organizations efficiently manage and engage the modern workforce and connect compliantly with customers and prospects. Our open, innovative multi-platform is purpose built for two core competencies: a feature-rich, intuitive, and intelligent workforce engagement management platform, and a multi-channel proactive compliant outreach platform. Alvaria, the result of the merger of world leaders – Aspect Software and Noble Systems – is proudly celebrating 50 years in business reshaping customer and employee experience.

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    Xcellent Insights is a futuristic market intelligence firm, headquartered in New York, US that focuses on providing strategic market insights. We offer a plethora of data-centric research reports and consulting services to help customers expand and explore their business strategies, obtain clarity about current business trends and future development, and attain substantial growth. Our portfolio of services includes syndicated and custom research reports driven by end-to-end market research and market intelligence studies.

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    We strive to offer the best market research and consulting services to our customers that will benefit them in making informed business decisions. We provide an extensive list of market research titles falling under various industry categories such as consumer goods, food, and beverages, automotive, healthcare, and chemicals, covering latest and trending market insights. Through our services, we aim to connect an organization’s goal with lucrative outcomes globally.

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