What the Best CFOs Do Better: Secrets for Smarter Decision-Making

By: Workday
Type: eBook

Support functions keep trimming costs, but that isn’t what matters most for success. Over the past two years, companies cut an average 18 percent of their general and administrative costs, according to a recent Bain & Company survey of support function heads and executives who run business units in roughly 770 U.S. companies. Yet these results did not translate into higher satisfaction for many operating executives. Some 60 percent of the executives survey surveyed still rate their support functions as high cost, ineffective or both.

Meanwhile, the leaders of those support functions often fret that continued cost cutting hurts service quality and leads to lower satisfaction. But recent data shows that the top performers in service quality consistently performed better on efficiency metrics, whether based on revenue or headcount.

Sponsored by: Adaptive Insights