With business pressures mounting on customers, managed service providers (MSPs) are required to “up their game” in what’s already a competitive marketplace.
This includes responding to customer needs related to improved employee experience, greater agility and flexibility, and lower costs, all while still meeting contracted service levels and hitting margin targets.
As digital transformation adoption takes hold in customer organizations, your MSP needs to improve its competitive position through operational optimization and providing greater value via their IT service offerings. Also, your MSP must build new services that go beyond IT and deeper into customers’ value chains.