Make the Smartest Choice for Your Digital Customer Interactions: 4 Factors to Consider
Recent global crises have only accelerated the need for enterprises to shift to digital, as customers and employees need to interact anytime, from anywhere – the couch or the park – in addition to the traditional office or branch.
These market forces are putting IT leaders and their teams under pressure to automate content and document-based processes across the enterprise, from customer acquisition to onboarding and service. How do you decide the best approach to meet these needs and support your corporate culture, your team and most importantly your internal and external customers?