5 Steps to Building a Predictable Pipeline

Not Your Father’s Refi Process

Savvy mortgage brokers are recognizing that it’s no longer business as usual. In this new lending era, they are rethinking their business processes and investments in business infrastructure. As we enter a newly competitive environment, it’s not enough to sit back and wait for customers to come to you.

Refinancing volumes reached record highs in 2021, and the industry showed few effects of the COVID-19 pandemic as origination volumes continued their seemingly unstoppable trend. In an era of low-interest rates, it has sometimes seemed like business trends point only one way: up. The number of closed-end originations in 2020 was 13.6 million, an increase of over 65% from 8.3 million in 2018.