When it comes to integrating calling into Microsoft Teams, a Unified Communications as a Service (UCaaS) solution provides small and mid-size businesses (defined as those with up to 400 employees) with the best opportunity to minimize telecom costs, maximize reliability, and provide access to advanced calling features.
Based on Metrigy’s data gathered from 187 small and mid-size businesses in North America, Europe, Asia, and Australia, we discovered:
A clear preference for using dedicated UCaaS services for calling, even when using Microsoft Teams for messaging and videoconferencing.
Significant benefits from using dedicated UCaaS services, including lower costs, greater reliability, and access to advanced calling and call center features.
For businesses committed to using Microsoft Teams Phone System, an opportunity to achieve additional benefits by using Direct Routing from their UCaaS provider to connect Microsoft Teams to the PSTN (Public Switched Telephone Network).
Check out our full report for more insight to what you could be doing to better your Microsoft Teams telephony experience.